Refund policy
Return Policy
We want you to feel confident shopping with us. That’s why we offer a straightforward return process within 30 days of receiving your order.
To be eligible for a return, items must be unused, unworn, with tags attached, and returned in their original packaging. A proof of purchase is required.
To start a return, simply contact us at support@trelvix.store. If your request is approved, we will provide clear instructions on how to send your item back. Please note that returns sent without prior approval cannot be accepted.
Damages & Order Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.
Exchanges
The fastest way to get the item you want is to return your original order once approved and place a new order separately.
European Union Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, unworn, with tags attached, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank or card provider, additional processing time may apply.
If more than 15 business days have passed since your refund was approved, please contact us at support@trelvix.store.
Please note that refunds apply to the purchased items only. Original shipping costs ($7 –20) are non-refundable, as these fees are paid directly to our logistics partners.
Product Page Policy Priority
Some products may include specific return conditions or extended return periods displayed directly on their product page. In such cases, the product page policy will always override this general return policy.
Summary of Policy
- 30-day return window (unless otherwise stated on product pages)
- Some products may include extended return periods (as shown on product pages)
- Product page conditions always take priority
- Return shipping costs are not covered
- No restocking fees
- No final sale items