SHIPPING POLICY

1. Order Processing

All orders are processed and dispatched within 1 to 3 business days after purchase (Monday to Friday, excluding public holidays). Once your order has been shipped, you will receive a confirmation email containing your tracking information.

2. Delivery Times

Estimated delivery times after dispatch are as follows:

• United States & Canada: 5 to 8 business days
• Worldwide: 7 to 12 business days

Please note that these delivery times are estimates only and may vary depending on your location, customs procedures, carrier operations, and other external factors.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on the delivery destination. From time to time, we may offer free shipping promotions. Any applicable discount will be applied automatically during checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment in real time.

5. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout. If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, Trelvix cannot be held responsible for the failed delivery, additional shipping charges, or loss of the parcel.

If a delivery attempt is unsuccessful, the carrier may leave instructions regarding redelivery or parcel collection.

6. Shipping Delays

While we strive to ensure timely delivery of all orders, Trelvix is not responsible for delays caused by shipping carriers, customs clearance procedures, weather conditions, transportation disruptions, peak seasons, or any circumstances beyond our reasonable control.

Once an order has been handed over to the carrier, delivery times are solely the responsibility of the shipping provider. No refunds, chargebacks, or compensation will be issued for delays caused by third-party carriers.

If your order has not arrived within a reasonable timeframe, please contact us at support@trelvix.store, and we will do our best to assist you in tracking your shipment.

7. Pre-Orders

For pre-order items, the processing and dispatch period begins on the official product release date, not on the date the order was placed. Customers will receive an email notification once their pre-order has been shipped.

8. Contact Information

Email: support@trelvix.store

Website: trelvix.store